FAQ's
Products and Features
Q: What types of electric scooters do you offer?
A: We offer a variety of electric vehicles, including models for adults, kids, commuters, and off-road enthusiasts. Our selection includes electric vehicles with different battery capacities, speeds, and features to meet diverse needs. Link to our full catalog here.
Q: How do I choose the right electric scooter?
A: Choosing the right scooter depends on your specific needs. Consider factors like the scooter's range, speed, weight capacity, and intended use (commuting, recreational, off-road). Our product pages provide detailed specifications and user reviews to help you make an informed decision. You can check out our blog for more information.
Ordering and Payment
Q: How do I place an order?
A: To place an order, browse our product catalog, select the scooter you want, and click "Add to Cart." Once you're ready to checkout, follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. There is financing available here.
Shipping and Delivery
Q: How long does shipping take?
A: Shipping times vary depending on your location and the shipping method chosen at checkout. Generally, orders are processed within 1-2 business days and delivered within 5-7 business days.
Q: Do you offer international shipping?
A: Currently, we only ship within the United States and Canada. We are working on expanding our shipping options to include international destinations in the near future.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.
General Information
Q: What is eScootique?
A: eScootique is an online store specializing in a wide range of high-quality electric vehicles. We offer products from leading brands, catering to various needs and preferences, from daily commuters to recreational riders.
Q: Where is eScootique located?
A: eScootique operates exclusively online, allowing us to serve customers across the country with efficient delivery and customer support services.
Maintenance and Support
Q: How do I maintain my electric scooter?
A: Regular maintenance includes checking tire pressure, ensuring the battery is charged, and inspecting brakes and other components for wear. Detailed maintenance instructions are provided in the user manual that comes with each scooter.
Q: Where can I get technical support for my scooter?
A: For technical support, you can contact our customer service team via email or phone.
Contact Us
Q: How can I contact eScootique customer service?
A: You can reach our customer service team via email at info@escootique.com or by phone at 1-905-291-5063. Our customer service hours are Monday to Saturday, 9 AM to 5 PM EST.
Q: Do you offer any discounts or promotions?
A: Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest deals and special offers.
Safety and Regulations
Q: Are electric scooters legal in my area?
A: Laws regarding electric scooter use vary by location. We recommend checking local regulations to ensure compliance with speed limits, helmet requirements, and other rules.
Q: What safety gear do you recommend?
A: We recommend wearing a helmet, knee and elbow pads, and reflective clothing. Additionally, ensure your scooter has proper lighting if you plan to ride at night.
